Support
Billing and account support
Missing credits or a billing problem? We'll help you sort it out.
How to reach us
Email us if you need help with billing, missing credits, account questions, or a refund request. If you already have a resumefix account, signing in and using the support form here is usually fastest because it includes your billing context automatically.
Support email
support@resumefix.app
Copy the address into the email app you already use.
Billing and credit help
We can help with checkout issues, missing credits, billing questions, and purchase follow-up tied to your account.
- Include the email address used for purchase or sign-in.
- If you have one, include the receipt or charge confirmation.
- Tell us what happened and what you expected to see.
Refund policy
Purchases are final except where required by law or where we expressly say otherwise.
If a paid generation fails before producing output, we restore the credit so you do not pay twice.
If you believe a charge was made in error, contact us and we will review it with the purchase details we have on file.
What to expect
We aim to respond quickly, but timing can vary depending on queue volume and the details needed to investigate a billing or account issue.
For the fastest resolution, contact us from the same email address tied to your resumefix account or purchase.